Advanced Call Center
An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. ... Advanced Call Center can send call notifications to your pager and voice messages over e-mail. ... Advanced Call Center provides tight integration with sound cards and doesn't require an extra speaker attached to the modem.
http://www.voicecallcentral.com/download/acc.exe - 2Mb - Download - Screenshot

Terrasoft Call Center
Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.
http://www.terrasoft-crm-software.com/downloads/TSCRM-28ENG-DEMO.exe - 10Mb - Download - Screenshot

WhoCalls
WhoCalls will use your modem to detect the CallerID of a calling party. It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database, its details and photo will be displayed. You may also use it to display information in an external... Samples of a Call Center in MsAccess, Excel and Outlook are included.
http://www.mawnet.com/whocalls.zip - 1Mb - Download - Screenshot

Go4Customer Call Recording Machine
Go4Customer Call Recording Machine records all the important calls to your Hard Disk manually with a push of button. It stores the files in . wav format with time and date and can be renamed by user, it needs is Voice Modem. It can record phone conversations and monitor call-center agents. ... Easily save and review recorded conversations. ... Save time and money managing your recordings.
http://callrecording.go4customer.com/downloads/cr1.1b.zip - 3Mb - Download - Screenshot

Advanced Phone Recorder
APR is a call recorder software for desktop computers. If you have a voice modem installed to your pc, you can use it as a call recorder. Connect your telephone to your modem, make a phone call as usually and pressing the record button, whole conversation will be stored to your hard disk. ... Every recorded call is stored in a database with date, time, duration, and user memo. ... It is ideal for agencies, banks, financial institutions, credit card centers, insurance companies, call centers, sales departments, realty municipalities, etc.
http://concel.fileburst.com/aprFiles/apr.exe - 1Mb - Download - Screenshot

Dialgo Personal Call Center
Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. With Dialgo Personal Call Center v2. ... You can connect to the Internet, download and read aloud emails, send auto reply emails or simply use the Call Center as a Caller ID Answering Machine. ... With its twenty plus script items, Dialgo makes it possible to develop solid and reliable Personal Telephony Call Center Scripts with Fully Integrated Speech...
http://researchlab.swmirror.com/dtam02.zip - 4Mb - Download - Screenshot

TapiRex
TapiRex shows a contact for an incoming phone-call with image, name and company. Microsoft Outlook is supported as source for the addresses as well as any other ODBC-database (like Access, mySQL, SQL-Server, ... ). The program can even show incoming calls on any telephone plugged to any computer... Free Plugins are available (like Speech output of caller, notification and call history in Microsoft Media Center 2005, ... ... A SDK is available from the website. ... Any developer can extend the program with its open architecture.
http://www.scendix.de/tapirex/TapiRex.exe - 5Mb - Download - Screenshot

Axon Virtual PBx System
Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business, whether small or large, can now implement a scalable PBX solution with an existing PC which connects to phone lines and extensions using VoIP technology. ... Offering all the normal features of a traditional PBX such as allowing internal or external calls and more advanced call queuing for call center applications the software routes all calls within a business. ... ~ Supports all the standard PBX features like call transfer, hold, and record.
http://www.audiochannel.net/software/pbx.zip - 323Kb - Download - Screenshot

VTapi ActiveX
What can be done with VTapi ActiveX Control: Detect Caller ID on incoming calls, Make and answer telephone calls, Detect DTMF key press tones, Generate DTMF tones, Execute any commands on modem, Build computer telephony integration systems (CTI), Interactive voice response systems (IVR), Voice... Features: Caller ID - Name, number; Answer; Hangup; Call progress; Make Call; Dial - Completion of dialing on existing call; Generate DTMF - Generate tones - 0-9, *, #, A-D; Generate single frequency tones (beeps); Generate multi frequency tones; Generate simple melodies; Detect DTMF tones -...
http://www.softcab.com/ftp/vtapi.exe - 286Kb - Download - Screenshot

Uplink Skype to Sip Adapter
Uplink connects SIP protocol VoIP calls to the proprietary Skype phone network. It works in both directions. The SIP protocol has become the industry standard for VoIP. Thousands of telephone companies, IP phone manufacturers and virtual IP based PBX systems use this protocol to connect calls. ... The problem is the proprietary IP phone 'Skype' has an almost cult following in the youth market and sometimes the call rates for SkypeOut are discounted. ... Typical Applications: ~ Call centers who want to be able to advertise a Skype number for customers.
http://www.nch.com.au/skypetosip/uplinksetup.exe - 238Kb - Download - Screenshot