Global Site Support
Whether you are a webmaster of a personal website, or the HR Manager for an international company, Global Site Support will save you enormous time and costs when managing customer communication and support. Global Site Support is a fully supported enterprise Customer Relationship Management... Unlike competitive CRM and Help Desk products we host the service on a fully secure centralised platform, which your staff can access over the internet, from within your organisation or from home. ... You are not required to install any software, or upgrade any hardware.
http://www.globalsitesupport.com/distribution/GSSsetup.exe - 291Kb - Download - Screenshot

ScreenTalker
One of the issues many customers are facing on the internet is immediate live assistance. If your customers are having difficulties placing an order, have essential questions or have to go through an automated system which can keep them on hold for a long period of time; you might lose those... Our goal is for your business to close more sales, increase customer satisfaction, cut down on costs and increase your response rate. ... Customers can experience live support and obtain the answers they need.
http://www.screentalker.com/images/screentalker.zip - 527Kb - Download - Screenshot

Ontiva Fusion Suite
ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet. ONTIVA provides the next generation of online eCRM products with an intuitive and easy-to-use solution capable of supporting and managing the... Phone calls, faxes, employee overhead and other support operating costs are often a significant portion of a company's total customer service costs. ... This version does not restrict the number of support/sales agents.
http://www.ontiva.com/ontivasetup.exe - 7Mb - Download - Screenshot

EU Comm SMS
Send SMS with this user friendly and powerful SMS messaging application with global coverage. You can for instance import your contacts directly from Outlook and Outlook Express, create groups, send to SMS multiple recipients, and send personalised mass messages. ... -Customer 'suggestion box': Help --> Customer Feedback. ... -Schedule SMS: set a time and date for an SMS message to be delivered, allowing you to send SMS messages to any of your contacts even when you are disconnected from the Internet or away from your PC (not yet developed).
http://sms.enigmauniverse.com/downloads/EUCommSMSSetup.msi - 949Kb - Download - Screenshot

rapidHELP
This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant... Customer Tickets When you create a new ticket, the software automatically displays that customer’s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used.
http://www.rapidhelp.net/pad/rapidhelp.exe - 16Mb - Download - Screenshot

Cafe Manager Pro for Internet Cafes
Cafe Manager Pro is Internet cafe software for cyber cafe management. Designed to assist in day to day of Internet cafe administration. Produce charges using unlimited, completely configurable billing schemes. With integrated Point Of Sales system sell snacks, drinks and charge printer, scanner... Our cyber cafe software supports 3 major payment methods widely used in Internet cafes: - Play as you Go: Customer pays after he finished using the PC. ... There are 2 options: If the customer wants to spend an exact amount of money, the program will calculate time based on selected charge rate.
http://www.cafemanager.com/cm_setup/cmprof.zip - 13Mb - Download - Screenshot

LIVECHAT ContactCenter
LIVECHAT ContactCenter 5. 0 is a program for customer support online. It enables real time chat with website visitors or other operators. Visitor can choose when to ask for assistance simply by clicking the invitation button located on your website to open chat window. ... ContactCenter is a solution for companies willing to improve online services, customer support, increase sales and maximize the online conversion. ... This kind of internet communication channel is much more interactive and efficient than email and costs your customers nothing.
http://www.livechatinc.com/download/contactcenter/LivechatSetup.exe - 7Mb - Download - Screenshot

Casino Solei
CasinoSolei. com is an online casino owned and operated by a private enterprise of successful European land-based Casino operators, DBA VBC Ltd. (Shakespeare House 168 Lavender Hill London SW11 5TF). It is their experience that sets Casino Solei apart from other Internet gambling operations. ... com to provide unsurpassed security, customer support, and integrity to their operation. ... com has established a "Customer Service Center" in San Jose, Costa Rica offering chat, email and toll free phone services to their global clientele.
http://www.best-on-line-casinos.com/casino-solei/SetupCasino.exe - 137Kb - Download - Screenshot

PC PhoneHome
PC PhoneHome is a stealth computer security program that tracks the location of your computer every time it makes an Internet connection. When you boot your computer and go online, PC PhoneHome sends a stealth e-mail message containing its exact location to a pre-determined e-mail address set by... In the event the computer is stolen, the customer must make a report with the local police and then notify the PC PhoneHome Command and Tracking Center, which will provide full tracking and recovery support.
http://www.brigadoonsoftware.com/download.html - 2Mb - Download - Screenshot

MacPhoneHome
PC PhoneHome is a stealth computer security program that tracks the location of your computer every time it makes an Internet connection. When you boot your computer and go online, PC PhoneHome sends a stealth e-mail message containing its exact location to a pre-determined e-mail address set by... In the event the computer is stolen, the customer must make a report with the local police and then notify the PC PhoneHome Command and Tracking Center, which will provide full tracking and recovery support.
http://www.brigadoonsoftware.com/pad/macph3.zip - 548Kb - Download - Screenshot