Jitbit HelpDesk
Jitbit HelpDesk - customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk solution ("ticket system"), designed to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use. ... Different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc) ... ... Knowledge Base ... ... Automatic email notifications ... ... Reasonable pricing for a site license (unlimited users and technicians).
http://www.jitbit.com/files/HelpDeskTrial.zip - 542Kb - Download - Screenshot

Querybot Web Knowledgebase/FAQ
Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. ... No technical knowledge is required. ... Querybot puts advantanced customer service technology within reach for smaller businesses and organizations. ... A working system can generally be set up in less than an hour. ... ).
http://www.querybot.com/querybot.exe - 3Mb - Download - Screenshot

CRMadar
CRMadar 3. 0 is designed to give you the knowledge you need to develop and implement smarter customer strategies and maximize customer profitability. It is a powerful software solution for Customer Relationship Management, project management, workflow management, PIM for small and medium-size... Customer Service When a customer calls you need to be able to identify them at a personal and company level and process their inquiry in the most efficient way possible. ... The CRMadar application facilitates contact management, campaign management and customer service.
http://www.emadar.com/demo/Crm_ins.exe - 4Mb - Download - Screenshot

Polar Help Desk
Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. As a value-added help desk solution, it facilitates...
http://www.polarsoftware.com/produ...servicedesk/PolarHelpDeskFree.zip - 7Mb - Download - Screenshot

Sevana Shopping Cart Analyzer
Sevana Shopping Cart Analyzer is a perfect tool for the so called Market Basket Analysis. The analysis itself is one of the most common and useful ways for marketing analysis. The Sopping Cart Analyzer helps you to analyze and determine what products customers purchase together. ... To learn which products are most likely purchased together is a very powerful knowledge helping retailers or any other company increasing their sales. ... Direct marketers use the Shopping Cart Analyzer for customer relationship management and find new products to offer their prior customers.
http://www.sevana.fi/SCA_inst.EXE - 4Mb - Download - Screenshot

A-Ware 2000
A-Ware 2000 is the share-ware author's total solution for customer tracking, software/program tracking, mass emailing and key-generation. Replace 6 software programs that you use now: Mail-Merge, Customer spreadsheet/database, knowledge Base, bug-tracker, scheduler, to-do list. ... Also integrates with Instant Quote 2000 for invoice creation. ... Key-Generation module integrates with RedRegistration, by RedBarron Software.
http://www.pcesoft.com/downloads/A-Ware2000.exe - 12Mb - Download - Screenshot

Ontiva Fusion Suite
ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet. ONTIVA provides the next generation of online eCRM products with an intuitive and easy-to-use solution capable of supporting and managing the... Phone calls, faxes, employee overhead and other support operating costs are often a significant portion of a company's total customer service costs. ... Features on the eCRM edition include co-browsing, email management, ticket management, workflow, and self-service knowledge base.
http://www.ontiva.com/ontivasetup.exe - 7Mb - Download - Screenshot

Radix
Radix will enable you to manage customer information and resolve issues more efficiently by providing a centralized interface for contact management, customer service, time tracking, and electronic communication. Radix includes several sophisticated and fully integrated modules: Help Desk,... Free for personal use. ... Multi-user licenses are available. ... Radix is a powerful and affordable solution for businesses that need an integrated approach for interacting with their customers. ... Radix is a true client server application that gives users the flexibility of accessing your data at...
http://www.hurstridge.com/downloads/RadixSetup.exe - 16Mb - Download - Screenshot

rapidHELP
This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant... Customer Tickets When you create a new ticket, the software automatically displays that customer’s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used.
http://www.rapidhelp.net/pad/rapidhelp.exe - 16Mb - Download - Screenshot

2004 kManager - Knowledge Management System
www. kManager. com: kManager is a knowledge management software platform for managing the multiple knowledge management functional needs of your organization and your subsidiary organizations, and interconnecting them with your customers and your business partners - in one place. ... kManager knowledge management software uses extensible templates to provide any number of knowledge base areas as required. ... kManager knowledge management software comes integrated with a search feature that provides specialized search across all kManager knowledge management application templates.
http://www.kmanager.com/kmisbe.exe - 642Kb - Download - Screenshot