| Vuechat
Vuechat: The ultimate solution for Customer Service and CRM. Vuechat is set of tools for Web-based Customer Service,
Instant Messaging, VoIP communcations, Video Conference and
the Customer Relationship Management (CRM). Vuechat allows customers to contact your company representative through... Create a new level of convenience for your customer! ... As a representative, you can converse with up
to 6 conversations simultaneously.
http://www.vuechat.com/download/vuechat_rep.exe - 3Mb
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Polar Help Desk
Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. As a value-added help desk solution, it facilitates...
http://www.polarsoftware.com/produ...servicedesk/PolarHelpDeskFree.zip - 7Mb
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Commit CRM
Commit CRM - Complete Software Solution for IT/Computer Services Companies. Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed specifically for computer services providers who -
* Provide maintenance services
* Handle customer support calls and... Your customers will receive a higher level of service as well as greater visibility into the services they have received and the associated costs
Increase Productivity by dispatching the right technician to the right call, by measuring the technician's productivity, by letting remote technicians...
http://www.commitcrm.com/download.htm - 11Mb
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AvailSuite
AvailSuite is a Service Business Management Software, designed to effectively manage all aspects of a Service company. Affordable, easy to setup and use, it will organize all of your customer information, manage the products and services you provide, schedule and dispatch your staff, keep... The Best Service Business Management Software you can find! ... It is being used by: Gardening and Lawn Care companies, Personal Finance and Tax consultants, Machinery Repair and Maintenance companies, Plumbing and Cleaning service companies, Web Design and Software Development companies, and other...
http://www.availsuite.com/files/AvailSuiteSetup-smart.exe - 16Mb
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CRMadar
CRMadar 3. 0 is designed to give you the knowledge you need to develop and implement smarter customer strategies and maximize customer profitability. It is a powerful software solution for Customer Relationship Management, project management, workflow management, PIM for small and medium-size... The CRMadar application facilitates contact management, campaign management and customer service. ... Customer Service
When a customer calls you need to be able to identify them at a personal and company level and process their inquiry in the most efficient way possible.
http://www.emadar.com/demo/Crm_ins.exe - 4Mb
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DDNSServ
DDNSServ allows you to Run your own DDNS or dynamic DNS service. The server suite is fully featured with full support for MX, CNAME, and even NS records. With DDNSServ, you can offer the internet community a valid alternative to static IP addressing. ... Features include dual functionality for paying versus trial users, service pricing, accounting, and user management. ... Service pricing and user management are built in and completely configurable. ... Your options, on how you offer this service, are truly unlimited.
http://www.dyndnsservices.com/ServerTrial10.zip - 4Mb
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SupportWizard
FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www. userschoiceawards. com/results-2002_ICCM. html). With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer... The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset tracking, Sales Automation, Escalation, Workflow, and Email management within a 100% web interface. ... htm). ... It can be purchased or hosted on our servers.
http://www.supportwizard.com/temp1234.htm - 0b
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FastRequest
Work order and request online management software. With this software your customers compose their requests themselves, from their desktop. All that? s left for you to do is to decide of your priorities and the employees who will carry them out. Your internal customers have access at all times... This software makes it possible to get the most out of the information available and allows you to save substantial time, particularly in the management and handling of service requests. ... The many reports and statistics generated by FastRequest provide you a powerful tool for the management of...
http://fastrequest.com/English/FastRequest.exe - 15Mb
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Ontiva Fusion Suite
ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet. ONTIVA provides the next generation of online eCRM products with an intuitive and easy-to-use solution capable of supporting and managing the... Features on the eCRM edition include co-browsing, email management, ticket management, workflow, and self-service knowledge base. ... Phone calls, faxes, employee overhead and other support operating costs are often a significant portion of a company's total customer service costs.
http://www.ontiva.com/ontivasetup.exe - 7Mb
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Service Center Manager (SCM) - Server
Service Center Manager (SCM) – software for service centers and workshops. SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. ... Here is brief list of stages:
- receiving;
- estimating (defects and repair pricing);
- customer approval;
- dry-out (if needed);
- repairing (in-house or subcontracted);
- quality check;
- shipping back to customer.
http://www.alarit.com/downloads/products/scm.zip - 22Kb
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