| Queuing Model Excel
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the... The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. ... The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.
http://www.bizpeponline.com/downloads/qme20.zip - 151Kb
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Tree Service
If you do any tree services, such as removal, pruning, chipping or any other such services, this software is for you. Now you can keep track of all past tree service jobs. You can tell what customer hires you the most, or the least. Keeptrack of telephone numbers, addresses and much more info... Youcan keep track of an unlimited amount past tree service jobs. ... This software can easily make your tree service job(s) more easy and also moreprofessional, and you can use the past records for new job resume info.
http://www.rb59.com/tree-service/tssv.zip - 1Mb
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Commit CRM
Commit CRM - Complete Software Solution for IT/Computer Services Companies. Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed specifically for computer services providers who -
* Provide maintenance services
* Handle customer support calls and... Your customers will receive a higher level of service as well as greater visibility into the services they have received and the associated costs
Increase Productivity by dispatching the right technician to the right call, by measuring the technician's productivity, by letting remote technicians...
http://www.commitcrm.com/download.htm - 11Mb
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Dynasoft TeleFactura
Web-enabled, Dynasoft TeleFactura is the definitive data and telephony switch billing programme for Calls + Data Access Service Providers distributing telecoms and/or data services, such as data, telecoms, callshop and tele-shop operators, service distributors, and any company needing a... * Full-featured Call Data Records (CDR's) functionality: o Choose which customers you wish to invoice, the time period targeted, the customers whose numbers have to be billed and let the programme scan through any type or number of CDR's, any number of customers, and save each customer's fully itemised...
http://www.dynasoft.net/downloads/...progr/DynasoftTeleFacturaDemo.exe - 16Mb
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CRMadar
CRMadar 3. 0 is designed to give you the knowledge you need to develop and implement smarter customer strategies and maximize customer profitability. It is a powerful software solution for Customer Relationship Management, project management, workflow management, PIM for small and medium-size... Customer Service
When a customer calls you need to be able to identify them at a personal and company level and process their inquiry in the most efficient way possible. ... The CRMadar application facilitates contact management, campaign management and customer service.
http://www.emadar.com/demo/Crm_ins.exe - 4Mb
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HS Invoice Manager
HS Invoice Manager 1. 0 is an invoicing application for small business. It allows a user to Issue and Print Professional Invoices, Credit Notes, Account Statements, Price Lists and Control Product Stock. KEY FEATURES:
Customer Accounts
- Create, modify and delete customer accounts
- browse and...
http://www.hillstone-software.com/invman_setup.exe - 433Kb
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Ontiva Fusion Suite
ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet. ONTIVA provides the next generation of online eCRM products with an intuitive and easy-to-use solution capable of supporting and managing the... Phone calls, faxes, employee overhead and other support operating costs are often a significant portion of a company's total customer service costs. ... This version does not restrict the number of support/sales agents.
http://www.ontiva.com/ontivasetup.exe - 7Mb
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Invoice Store
The Invoice Store is a complete Invoicing, POS, Estimating and Customer Tracking software product for the small business. Perfect for any mailorder, retail, service business or any business that requires invoicing or sales. It maintains customers, vendors, sales personnel and inventory management. ... It supports detailed invoicing, packing slips, customer statements, payments, refunds, credits, returns, password security, 0/1/2 sales taxes, barcodes, kits, serial number tracking, backorders, quotes, recurring billing and many reports.
ftp://www.softstore.net/pub/invoice.exe - 940Kb
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Service Core Manager (SCM) - Server
Service Core Manager – software for service centers and workshops. SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. ... Here is brief list of stages:
- receiving;
- estimating (defects and repair pricing);
- customer approval;
- dry-out (if needed);
- repairing (in-house or subcontracted);
- quality check;
- shipping back to customer. ... SCM is fully customizable for customer needs, so it can be even adjusted by customer himself.
http://www.explorinform.com/downloads/products/scm.zip - 22Kb
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E-Service Center Manager (ESCM) - Server
E-Service Center Manager (ESCM) – software for service centers and workshops. ESCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. ... Here is brief list of stages:
- receiving;
- estimating (defects and repair pricing);
- customer approval;
- dry-out (if needed);
- repairing (in-house or subcontracted);
- quality check;
- shipping back to customer.
http://www.itsuperiority.com/downloads/products/scm.zip - 22Kb
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