ScreenTalker
One of the issues many customers are facing on the internet is immediate live assistance. If your customers are having difficulties placing an order, have essential questions or have to go through an automated system which can keep them on hold for a long period of time; you might lose those... Customers can experience live support and obtain the answers they need. ... Our goal is for your business to close more sales, increase customer satisfaction, cut down on costs and increase your response rate.
http://www.screentalker.com/images/screentalker.zip - 527Kb - Download - Screenshot

Global Site Support
Whether you are a webmaster of a personal website, or the HR Manager for an international company, Global Site Support will save you enormous time and costs when managing customer communication and support. Global Site Support is a fully supported enterprise Customer Relationship Management... Unlike competitive CRM and Help Desk products we host the service on a fully secure centralised platform, which your staff can access over the internet, from within your organisation or from home. ... You are not required to install any software, or upgrade any hardware.
http://www.globalsitesupport.com/distribution/GSSsetup.exe - 291Kb - Download - Screenshot

Shareware Assistant
Shareware Assistant (SWA) is a program designed to help shareware authors process orders, manage their business, track customer information and offer/ship physical product (through our SwiftCD interface). It can automatically retrieve order mails from registration services, such as RegNow,... With SWA, you can automatically receive orders and send registration emails to customer. ... Using SWA, you can also easily maintain your customer database. ... SWA can send registration email to customers and also supports mailing list for easy customer communication.
http://www.ocloudsoft.com/download/swa.zip - 4Mb - Download - Screenshot

Ontiva Fusion Suite
ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet. ONTIVA provides the next generation of online eCRM products with an intuitive and easy-to-use solution capable of supporting and managing the... Phone calls, faxes, employee overhead and other support operating costs are often a significant portion of a company's total customer service costs. ... This version does not restrict the number of support/sales agents.
http://www.ontiva.com/ontivasetup.exe - 7Mb - Download - Screenshot

AV4 Software for Avon Reps
AV4 Software for Avon Reps - Tracks Customers - Prints Orders - Produces Reports - Order History Search - Assists with Purchase Order - Brochure Distribution Report - Customer Labels - Email Support - Order Uploads Features include: - Stores customer demographic information. ... - Options for tax rate, processing charge, customer discounts. ... - Customer report that prints all demographic information. ... - Ability to print a custom message for each customer. ... - View campaign summary by customer.
http://www.SierraSoftLtd.com/av4files/av4win9x.exe - 16Mb - Download - Screenshot

MiraMail
Team-based customer email answering system that improves response time/tracking. Enable your staff to more efficiently respond to your customer emails using existing software tools such as Outlook Express. MiraMail features include threading, grouping, shared access and security to help automate... Messages are threaded and assigned a unique ID code so that all responses to customer emails along with any follow-up emails sent by the customer on the same incident will be contained within the same thread.
http://www.nevrona.com/files/miramail.exe - 2Mb - Download - Screenshot

Polar Help Desk
Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. As a value-added help desk solution, it facilitates...
http://www.polarsoftware.com/produ...servicedesk/PolarHelpDeskFree.zip - 7Mb - Download - Screenshot

Jitbit HelpDesk
Jitbit HelpDesk - customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk solution ("ticket system"), designed to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use. ... Different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc) ... ... Automatic email notifications ... ... Reasonable pricing for a site license (unlimited users and technicians).
http://www.jitbit.com/files/HelpDeskTrial.zip - 542Kb - Download - Screenshot

InstantSalesTracker
InstantSalesTracker is a reliable and feature-packed database designed to help your business easily manage customers, suppliers, inventory and accounts. Streamline your business processes with this flexible and powerful database system for recording: customer details, payments, refunds, customer... With international support and multiple currencies, you can use InstantSalesTracker in any country. ... Best of all, InstantSalesTracker will increase business efficiency, saving you time and money. ... Even if you're a computer novice, you'll be generating records and printing reports in minutes.
http://urlcut.com/instantsalestracker.exe - 2Mb - Download - Screenshot

MGCS
MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff... Try the fully functional 30 day trial version. ... There are no hidden costs as a single license covers as many users as you like at your location for all 3 components: desktop, web and pocket pc. ... Pocket PC applet rounds out the application and can be great to carry your data into meetings,...
http://www.dbandsons.com/mgcs2006.zip - 9Mb - Download - Screenshot