ScreenTalker
One of the issues many customers are facing on the internet is immediate live assistance. If your customers are having difficulties placing an order, have essential questions or have to go through an automated system which can keep them on hold for a long period of time; you might lose those... Customers can experience live support and obtain the answers they need. ... Our goal is for your business to close more sales, increase customer satisfaction, cut down on costs and increase your response rate.
http://www.screentalker.com/images/screentalker.zip - 527Kb - Download - Screenshot

Global Site Support
Whether you are a webmaster of a personal website, or the HR Manager for an international company, Global Site Support will save you enormous time and costs when managing customer communication and support. Global Site Support is a fully supported enterprise Customer Relationship Management... Unlike competitive CRM and Help Desk products we host the service on a fully secure centralised platform, which your staff can access over the internet, from within your organisation or from home. ... You are not required to install any software, or upgrade any hardware.
http://www.globalsitesupport.com/distribution/GSSsetup.exe - 291Kb - Download - Screenshot

Shareware Assistant
Shareware Assistant (SWA) is a program designed to help shareware authors process orders, manage their business, track customer information and offer/ship physical product (through our SwiftCD interface). It can automatically retrieve order mails from registration services, such as RegNow,... With SWA, you can automatically receive orders and send registration emails to customer. ... Using SWA, you can also easily maintain your customer database. ... SWA can send registration email to customers and also supports mailing list for easy customer communication.
http://www.ocloudsoft.com/download/swa.zip - 4Mb - Download - Screenshot

Ontiva Fusion Suite
ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet. ONTIVA provides the next generation of online eCRM products with an intuitive and easy-to-use solution capable of supporting and managing the... Phone calls, faxes, employee overhead and other support operating costs are often a significant portion of a company's total customer service costs. ... This version does not restrict the number of support/sales agents.
http://www.ontiva.com/ontivasetup.exe - 7Mb - Download - Screenshot

AV4 Software for Avon Reps
AV4 Software for Avon Reps - Tracks Customers - Prints Orders - Produces Reports - Order History Search - Assists with Purchase Order - Brochure Distribution Report - Customer Labels - Email Support - Order Uploads Features include: - Stores customer demographic information. ... - Options for tax rate, processing charge, customer discounts. ... - Customer report that prints all demographic information. ... - Ability to print a custom message for each customer. ... - View campaign summary by customer.
http://www.SierraSoftLtd.com/av4files/av4win9x.exe - 16Mb - Download - Screenshot

MiraMail
Team-based customer email answering system that improves response time/tracking. Enable your staff to more efficiently respond to your customer emails using existing software tools such as Outlook Express. MiraMail features include threading, grouping, shared access and security to help automate... Messages are threaded and assigned a unique ID code so that all responses to customer emails along with any follow-up emails sent by the customer on the same incident will be contained within the same thread.
http://www.nevrona.com/files/miramail.exe - 2Mb - Download - Screenshot

Polar Help Desk
Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. As a value-added help desk solution, it facilitates...
http://www.polarsoftware.com/produ...servicedesk/PolarHelpDeskFree.zip - 7Mb - Download - Screenshot

Jitbit HelpDesk
Jitbit HelpDesk - customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk solution ("ticket system"), designed to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use. ... Different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc) ... ... Automatic email notifications ... ... Reasonable pricing for a site license (unlimited users and technicians).
http://www.jitbit.com/files/HelpDeskTrial.zip - 542Kb - Download - Screenshot

Dynasoft TeleFactura
Web-enabled, Dynasoft TeleFactura is the definitive data and telephony switch billing programme for Calls + Data Access Service Providers distributing telecoms and/or data services, such as data, telecoms, callshop and tele-shop operators, service distributors, and any company needing a... o Support is given to up to 8 standard types of call costs (peak, offpeak, week-end, ... ... Features include: * Full Web support: Customers can access their data through a secure Web interface * Extensive numbers of configuration options so your market needs are matched as closely as possible * Keep all...
http://www.dynasoft.net/downloads/...progr/DynasoftTeleFacturaDemo.exe - 16Mb - Download - Screenshot

Software-Promoter
Mainly, Software-Promoter does two things for you: it processes all incoming registration orders from your customers, maintains it, generates registration keys, send the registration letters and helps you to promote your software. External key generators and AsProtect are supported. ... Store as many information about each customer as you want! ... Software-Promoter gives you way to customize registration orders generation process and define your own structure of customer's database. ... PAD specifications and promotion to national archives are supported.
http://www.softilium.com/files/spsetup.zip - 2Mb - Download - Screenshot