Public Folder HelpDesk for Outlook
Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL. Open tickets are stored both in Outlook and in... Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. ... Outlook form can be customized free of charge. ... Compatible with Outlook 2000-2003.
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