LBE Web Helpdesk
Fully functioning helpdesk software designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any web server running a Microsoft Windows 95/98/NT/2000/XP operating... Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your helpdesk operation, without forcing you to change the way you work. ... Integrates with our other Helpdesk Systems:-Both LBE Desktop Helpdesk and LBE Web Helpdesk can share the same database.
http://www.lbehelpdesk.com/upgrade/lbeweb.zip - 3Mb - Download - Screenshot

Jitbit HelpDesk
Jitbit HelpDesk - customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk solution ("ticket system"), designed to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use. ... Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. ... Different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc) ...
http://www.jitbit.com/files/HelpDeskTrial.zip - 542Kb - Download - Screenshot

LBE Desktop Helpdesk
Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at... The same database can be shared by all our Helpdesk products. ... Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. ... Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle.
http://www.LbeHelpdesk.com/upgrade/lbehdesk.zip - 4Mb - Download - Screenshot

Cerberus Helpdesk
Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. ... Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more.
http://www.cerberusweb.com/downloa...240_zip/cerberus_helpdesk_2.4.zip - 4Mb - Download - Screenshot

DNA Helpdesk
Reduce the TCO (Total Cost of Ownership) by decreasing the number of vendors you are managing, improving help desk support, enforcing configuration standards and effectively migrating to new technologies. Track and manage licenses using the inventory and application metering functionality. ... Ensure compliance with corporate configuration standards using the software metering capability to identify and maintain standard desktop configurations and those that fall out of compliance even during server downtimes.
ftp://download.netsupportsoftware.com/public/helpdesk/setup.exe - 49Kb - Download - Screenshot

Advanced Email Parser Lite
Almost every aspect of modern business is or will become automated in the nearest future. Reliable and tireless computers replace human beings at routine tasks providing faster overall business operation. While many innovations are coming into use day after another, electronic mail is still the... This method is very convenient when processing product or service orders and helpdesk requests as it allows automatic extraction of all required values from the message body and placing them in external database.
http://www.mailutilities.com/aep/aepl.zip - 4Mb - Download - Screenshot

SupportWizard
FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www. userschoiceawards. com/results-2002_ICCM. html). With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer... The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset tracking, Sales Automation, Escalation, Workflow, and Email management within a 100% web interface. ... A fully customized implementation and training takes just 3-4 days and the software comes with an unconditional...
http://www.supportwizard.com/temp1234.htm - 0b - Download - Screenshot

ScreenStream
ScreenStream lets others 'watch' your screen while you work. It can be used as the modern equivalent of the overhead projector. When you run this program on your computer anyone else on your network (or even the internet) can view what is on your screen by typing the link (and optional access... ~ For profiling and analysis of software usage patterns (for example for software development research). ... ~ To assist remote computer support so the helpdesk staff can see what the user is doing or visa versa.
http://www.audiochannel.net/software/screen.zip - 125Kb - Download - Screenshot

My-CRM
Designed for the small business this level entry CRM software offers contact management,a fully integrated calendar,opportunities,quotations,invoicing with receivables and a project/helpdesk module. Manage your contacts with ms word integration for sending letters, appointments and emailing A... Email your quotations and invoices to your customers in PDF format Enter payments and track how much your customers owe with the Age debtors screen.
http://www.my-crm.co.uk/downloads/mycrm_setup.exe - 16Mb - Download - Screenshot

Big:eye Pro
CBR big:eye, which is developed for management of IT infrastructure of enterprise and provides management of fault, performance, inventory and configuration is the closest assistant of system administrators through impressive user interface and usability . ... big:eye network management software performs all of the functions expected from standard network management software like: Maps(AutoDiscovery) Business Views Monitoring Fault Management Remote Control H/W Reports Hardware Reports S/W Reports Software Reports Inventory management for Windows Inventory Change management for Windows...
http://www.cbr.com.tr/cbr/bigeyepro/bigeyepro.exe - 16Mb - Download - Screenshot