LBE Web Helpdesk
Fully functioning helpdesk software designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any web server running a Microsoft Windows 95/98/NT/2000/XP operating... Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your helpdesk operation, without forcing you to change the way you work. ... Integrates with our other Helpdesk Systems:-Both LBE Desktop Helpdesk and LBE Web Helpdesk can share the same database.
http://www.lbehelpdesk.com/upgrade/lbeweb.zip - 3Mb - Download - Screenshot

Jitbit HelpDesk
Jitbit HelpDesk - customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk solution ("ticket system"), designed to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use. ... Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. ... Different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc) ...
http://www.jitbit.com/files/HelpDeskTrial.zip - 542Kb - Download - Screenshot

Public Folder HelpDesk for Outlook
Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL. Open tickets are stored both in Outlook and in... Suitable both for in-house and outsourced helpdesks. ... VB 6 and dhtml source code available for purchase if further customizations are needed. ... Can also be used for other types of issue-tracking.
http://www.kalmstrom.nu/files/PFHD8English.zip - 2Mb - Download - Screenshot

LBE Desktop Helpdesk
Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at... The same database can be shared by all our Helpdesk products. ... Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. ... Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle.
http://www.LbeHelpdesk.com/upgrade/lbehdesk.zip - 4Mb - Download - Screenshot

Cerberus Helpdesk
Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. ... Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more.
http://www.cerberusweb.com/downloa...240_zip/cerberus_helpdesk_2.4.zip - 4Mb - Download - Screenshot

ieSupportManager
ieSupportManager is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its... Also backed up by ieComputerSystems expertise in helpdesk development, ieSupportManager is not just a take it or leave it solution but can be built upon to create an integrating bespoke solution to fit any organisations specific helpdesk requirements.
http://www.iecomputersystems.com/downloads/iesmv1.exe - 14Mb - Download - Screenshot

StromaSoft CRM Customer Service Helpdesk - Outlook Edition
StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. ... If your company is using Post-It notes, paper or email to manage the relationship with your customer then your missing out in the time and efficiency savings that Call Track CRM can bring to your business. ... In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity.
http://www.StromaSoft.com/downloads/stromasoftcrm_setupkit.exe - 14Mb - Download - Screenshot

Remote Helpdesk
Provide support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A small footprint exe only needs to be run on client computer. A single license includes unlimited clients. ... Features 256, 15, 16, 24, or 32-bit screen transfer, compression and encryption of all traffic, file transfer, audio chat, macro functions, display remote system information, send messages to remote user, clipboard transfer, definable hotkeys, definable IP port, full screen mode, reverse connection and optional proxy tunnel...
http://www.gidsoftware.com/examples/rhsetup.exe - 1Mb - Download - Screenshot

AB Sequest
A program for sharing and controlling information on service requests, complaints etc. Useful for real estate managers, helpdesks, all types of distribution (water, gas, electricity etc. ) and other situations where information on ongoing events must be available on a network.
http://www.abandba.com/Programs/ABSeq.exe - 2Mb - Download - Screenshot

DNA Helpdesk
Reduce the TCO (Total Cost of Ownership) by decreasing the number of vendors you are managing, improving help desk support, enforcing configuration standards and effectively migrating to new technologies. Track and manage licenses using the inventory and application metering functionality. ... Effective Security Management for identification of missing computer assets such as CD-ROMs, memory, hard drives and even entire computer systems. ... Reduce the need for costly physical inventories by removing the need to visit each desktop.
ftp://download.netsupportsoftware.com/public/helpdesk/setup.exe - 49Kb - Download - Screenshot