ScreenTalker
One of the issues many customers are facing on the internet is immediate live assistance. If your customers are having difficulties placing an order, have essential questions or have to go through an automated system which can keep them on hold for a long period of time; you might lose those... Customers can experience live support and obtain the answers they need. ... There is little cost to your business, an increase in customer satisfaction and sales. ... Our goal is for your business to close more sales, increase customer satisfaction, cut down on costs and increase your response rate.
http://www.screentalker.com/images/screentalker.zip - 527Kb - Download - Screenshot

Ontiva Fusion Suite
ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet. ONTIVA provides the next generation of online eCRM products with an intuitive and easy-to-use solution capable of supporting and managing the... Phone calls, faxes, employee overhead and other support operating costs are often a significant portion of a company's total customer service costs. ... This version does not restrict the number of support/sales agents.
http://www.ontiva.com/ontivasetup.exe - 7Mb - Download - Screenshot

LIVECHAT ContactCenter
LIVECHAT ContactCenter 5. 0 is a program for customer support online. It enables real time chat with website visitors or other operators. Visitor can choose when to ask for assistance simply by clicking the invitation button located on your website to open chat window. ... ContactCenter is a solution for companies willing to improve online services, customer support, increase sales and maximize the online conversion. ... All contacts and chats are collected and stored in a centralized knowledgebase, so you can control the network and data flow.
http://www.livechatinc.com/download/contactcenter/LivechatSetup.exe - 7Mb - Download - Screenshot

ATAF-SHOP
ATAF -Shop is 100% web-based shop system that can : Your advantage is : Your can handle customers online shopping in a secure environment A 100% online inventory with options editing/adding items and for uploading picture to complement the description of the items You can define Prices,... all is handled by one single web server. ... No need for expensive software installation, special database servers etc.
http://www.ataf.biz/design/download/atafshop.zip - 2Mb - Download - Screenshot

Backup Manager
Backup Manager offers a 2 Week Free Trial - with no further obligation - of its automated, encrypted (128 bit encryption technology), offsite data backup service. Download the software and upload your data in minutes. Full customer support online or toll-free telephone. ... At all times, customers may receive support or personal answers via our online support (support@backupmanager. ... com), software tour (www. ... backupmanager. ... Eliminates unreliable CD's or tape drives and the time spent in doing data backups manually.
http://www.backupmanager.com/shareware/bm/bm25.exe - 2Mb - Download - Screenshot

WhoisOnsite
LiveSupportZone allows you provide live help and live customer pre-sales support in real-time directly from your website. Using LiveSupportZone, visitors can engage in online dialog with the Online operator and the operator also can communicate with any visitor in automatic and manual modes. ... Increase sales and customer satisfaction Live Help & Live Support would add great value to your products and services. ... We propose to you an effective solution that provides services similar to what exists in traditional retail trade.
http://www.livesupportzone.com/livesupportzone.zip - 3Mb - Download - Screenshot

LiveSupportZone
LiveSupportZone allows you provide live help and live customer pre-sales support in real-time directly from your website. Using LiveSupportZone, visitors can engage in online dialog with the Online operator and the operator also can communicate with any visitor in automatic and manual modes. ... Increase sales and customer satisfaction Live Help & Live Support would add great value to your products and services. ... We propose to you an effective solution that provides services similar to what exists in traditional retail trade.
http://www.livesupportzone.com/livesupportzone.zip - 3Mb - Download - Screenshot

iShow tutorial builder professional
IShow is an easy-to-use presentation software. IShow provides complete solutions designed to lower the cost and improve the effectiveness of training, support, sales and marketing. Training Reduce travel expenses with web-based Flash Tutorials Improve new employee productivity with online... Support Lower support costs by minimizing calls to your help desk with online help Expand the reach of your support team with visual documentation Increase customer retention with "self-help" tutorials.
http://training-tools.ishowweb.com/ishowpro.zip - 15Mb - Download - Screenshot

iShow tutorial builder standard
IShow is an easy-to-use presentation software. IShow provides complete solutions designed to lower the cost and improve the effectiveness of training, support, sales and marketing. Training Reduce travel expenses with web-based Flash Tutorials Improve new employee productivity with online... Support Lower support costs by minimizing calls to your help desk with online help Expand the reach of your support team with visual documentation Increase customer retention with "self-help" tutorials.
http://training-tools.ishowweb.com/ishowstd.zip - 15Mb - Download - Screenshot

Project Manager
WebAsyst Project Management is web-based software to manage customer, project and task lists online. It is a centralized and secure place on-line to store project information and have it always available to share with customers, team members and executives. ... CUSTOMER LIST AND PROJECT LIST are implemented as stand-alone screens in WebAsyst Customer Manager. ... Webasyst Project Manager will give you collaborative environment for a project management team PLUS free installation support and free access to product updates!
http://www.webasyst.net/wbs/common/win/webasystwinsetup.exe - 2Mb - Download - Screenshot