Invoice Store
The Invoice Store is a complete Invoicing, POS, Estimating and Customer Tracking software product for the small business. Perfect for any mailorder, retail, service business or any business that requires invoicing or sales. It maintains customers, vendors, sales personnel and inventory management. ... It supports detailed invoicing, packing slips, customer statements, payments, refunds, credits, returns, password security, 0/1/2 sales taxes, barcodes, kits, serial number tracking, backorders, quotes, recurring billing and many reports.
ftp://www.softstore.net/pub/invoice.exe - 940Kb - Download

Ontiva Fusion Suite
ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet. ONTIVA provides the next generation of online eCRM products with an intuitive and easy-to-use solution capable of supporting and managing the... Phone calls, faxes, employee overhead and other support operating costs are often a significant portion of a company's total customer service costs. ... Features on the eCRM edition include co-browsing, email management, ticket management, workflow, and self-service knowledge base.
http://www.ontiva.com/ontivasetup.exe - 7Mb - Download - Screenshot

Sixth Sense Cafe
Point of Sale software that excels in restaurant, coffee shop, food service and bar operations. Includes advanced inventory management, sales reporting, sale making, barcode generation, label printing, custom report creation, supplier and customer tracking, and much more. ... Go to our website and browse indepth features explanations, demonstration videos, and FAQs.
http://www.sixthsensepos.com/Downloads/Demos/Cafe_Demo.sit - 6Mb - Download - Screenshot

SupportWizard
FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www. userschoiceawards. com/results-2002_ICCM. html). With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer... The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset tracking, Sales Automation, Escalation, Workflow, and Email management within a 100% web interface. ... htm). ... It can be purchased or hosted on our servers.
http://www.supportwizard.com/temp1234.htm - 0b - Download - Screenshot

StromaSoft CRM Customer Service Helpdesk - Outlook Edition
StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. ... If your company is using Post-It notes, paper or email to manage the relationship with your customer then your missing out in the time and efficiency savings that Call Track CRM can bring to your business. ... In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity.
http://www.StromaSoft.com/downloads/stromasoftcrm_setupkit.exe - 14Mb - Download - Screenshot

Software Administration Kit
The Software Administration Kit (SAK) is an unique all-in-one solution for customer and order tracking, form letter and e-mail submission, sales report generation, version management and order fulfillment. SAK can import your customer information directly from any other customer database, or... The Software Administration Kit includes a highly customizable set of sales reports, including a graph that shows how sales have evolved over time, pie charts that display sales by country and sales by registration method, a bar graph that shows your percentage of sales from regular customers, and...
http://www.five-plus.com/downloads/shadmkit.exe - 2Mb - Download - Screenshot

Boldcenter Operator Client .NET
Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage... Used by over 11,000 active websites.
http://www.boldcenter.com/download/boldcenter413.exe - 4Mb - Download - Screenshot

WhoisOnsite
LiveSupportZone allows you provide live help and live customer pre-sales support in real-time directly from your website. Using LiveSupportZone, visitors can engage in online dialog with the Online operator and the operator also can communicate with any visitor in automatic and manual modes. ... Increase sales and customer satisfaction Live Help & Live Support would add great value to your products and services. ... We propose to you an effective solution that provides services similar to what exists in traditional retail trade.
http://www.livesupportzone.com/livesupportzone.zip - 3Mb - Download - Screenshot

LiveSupportZone
LiveSupportZone allows you provide live help and live customer pre-sales support in real-time directly from your website. Using LiveSupportZone, visitors can engage in online dialog with the Online operator and the operator also can communicate with any visitor in automatic and manual modes. ... Increase sales and customer satisfaction Live Help & Live Support would add great value to your products and services. ... We propose to you an effective solution that provides services similar to what exists in traditional retail trade.
http://www.livesupportzone.com/livesupportzone.zip - 3Mb - Download - Screenshot

LiveServiceDesk
POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE "According to surveys, 25-75% of shopping cart abandonment is due to websites lacking real-time customer service to answer questions or resolve problems. " (ZDNet 2002) LiveServiceDesk empowers small web businesses with the ability to turn... 2 - Increase the profit of your sales by up-selling and cross-selling additional products that the visitor may not have thought of or initially seen on your website. ... Here's how LiveServiceDesk will help you grow your online business: 1 - Close significantly more sales by instantly answering...
http://www.liveservicedesk.com/shareware/lsdins.exe - 10Mb - Download - Screenshot