rapidHELP
This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant... Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management). ... Customer Tickets When you create a new ticket, the software automatically displays that customer’s history, at the same time providing a...
http://www.rapidhelp.net/pad/rapidhelp.exe - 16Mb - Download - Screenshot

Software Publishers CRM
Re-Imagine your software business! The light version of popular Terrasoft CRM released specially for Software Publishers. Customer database application that lets you build the software brand by providing the best sales and support experience. CRM provides easy-to-use and highly customizable... Software contains inbuilt Email section that lets you link emails to contacts, create email templates and send bulk emails.
http://www.terrasoft-crm-software.com/downloads/TSCRM-28SPE-DEMO.exe - 10Mb - Download - Screenshot

Schedule XP
Schedule and manage your patient load at your medical office. Analyze clinic productivity, referral sources and many other variables. Schedule XP optimizes your case load and gives you total control over your clinic productivity. The customizable fee ticket engine assures the clinicians are... Outcome management system is second to none. ... Flexible report system with over 75 different customizable reports. ... Pivot chart/table system gives you complete control of graphing and charting engine.
http://www.worldpt.com/downloads/ScheduleXP5.exe - 9Mb - Download - Screenshot

Schedule XP with Runtime
Schedule and manage your patient load at your medical office. Analyze clinic productivity, referral sources and many other variables. Schedule XP optimizes your case load and gives you total control over your clinic productivity. The customizable fee ticket engine assures the clinicians are... Outcome management system is second to none. ... Flexible report system with over 75 different customizable reports. ... Pivot chart/table system gives you complete control of graphing and charting engine.
http://www.worldpt.com/downloads/ScheduleXP5.zip - 16Mb - Download - Screenshot

ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one... 0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on...
http://download.adventnet.com/prod...ManageEngine_ServiceDesk_Plus.exe - 16Mb - Download - Screenshot

ezPower Restaurant Point of Sale
ezPower Restaurant Point of Sales is a new generation of restaurant management software. Use with a Touch screen, scanner, keyboard or mouse. Track sales, waiters, cashiers, Inventory and customers. A complete solution with reservations, taking orders, billing, tax reports, Split Payments, Split... Available for single-station and networks. ... The program supports USA, UK, Canada and Australian tax methods. ... Import and export products, customers list and sales information. ... Also features: one-button sales totals and reports, on-the-fly inventory entry, password security, inventory...
http://www.denverresearch.com/POS/POS-R.exe - 755Kb - Download - Screenshot

Ontiva Fusion Suite
ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet. ONTIVA provides the next generation of online eCRM products with an intuitive and easy-to-use solution capable of supporting and managing the... Features on the eCRM edition include co-browsing, email management, ticket management, workflow, and self-service knowledge base. ... This version does not restrict the number of support/sales agents.
http://www.ontiva.com/ontivasetup.exe - 7Mb - Download - Screenshot

Cerberus Helpdesk
Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. ... Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more.
http://www.cerberusweb.com/downloa...240_zip/cerberus_helpdesk_2.4.zip - 4Mb - Download - Screenshot

Defect Tracker
Successful bug tracking has a direct correlation upon the success of software development projects. Your company’s reputation relies on delivering usable software that is delivered on-time, on-budget and with high quality. Defect Tracker is bug tracking software that facilitates document... The document management feature allows teams to collaborate more effectively, uploading requirement documents, test plans, status reports and other documents. ... Team members can be alerted as items are assigned to them and management personnel can be alerted upon any change, if desired.
ftp://ftp.pragmaticsw.com/downloads/dtrack.exe - 455Kb - Download - Screenshot

TeamIntegrator
TeamIntegrator (TI) is a web-based groupware and project management tool for joint project activities, collaboration and communication. TI is the best solution for companies with mobile employees. Why TeamIntegrator is better than other groupware tools? ... TI is especially efficient for such branches as: - trade companies with a network of mobile sale representatives - educational organizations (dinstant learning) - distributed reseach groups - mobile service staff (pizza delivery, cargo transportation, etc.
http://www.helicon.com.ua/ti/teamintegrator_free.zip - 1Mb - Download - Screenshot