LanHelpdesk
This stand-alone helpdesk solution is based on end-users submitting wizard-based Trouble Tickets directly from their computers. Users select from any of a large number of common computer problems, each of which requires the user to answer a series of relevant questions about the selected problem... As the Trouble Ticket is sent, the local computer is automatically inspected, and dozens of relevant pieces of information about the user and the computer are attached to the Ticket.
http://rtfmsoft.com/dnloads/hhfull.exe - 5Mb - Download - Screenshot

BridgeTrak Help Desk Software
Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields,... Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, automatic email receive to convert emails into issues.
http://www.helpdesksoftware.com/BRIDGE.EXE - 16Mb - Download - Screenshot

Request Commander
Request Commander - trouble ticketing system for tracking user requests. Allows you to process user requests on-the-fly and store their conveniently. Request Commander offers pictorial information presentation: you see request category list, request list and answer list at once. ... Features: collecting users information; generating reports; reminder; sending email. ... Request Commander is fully customizable and has smart interface. ... Request Commander offers quick information adding that received by phone or email.
http://www.requestcommander.com/download/rcsetup.exe - 1Mb - Download - Screenshot

Demo Builder
Create Great Looking Presentations, Demonstrations and Tutorials with Demo Builder version 5. 0 Demo Builder is the experts authoring tool of choice for creating professional and fully interactive application simulations, presentations and tutorials. ... Technical Support and HelpDesk Staff can squash trouble tickets before they even get raised with a Demo Builder movie that allows users to actually see the steps, clicks and entries that they must make in their applications. ... Record: Demo Builder will record your application screen as it is running, optionally capturing all mouse...
http://www.demo-builder.com/dbsetuptrial.exe - 14Mb - Download - Screenshot

PikNix Hosting Service
The Hosting Service CD has everything needed to run a web site hosting business. Place CD into a PC or server with some empty disk space and after a few minutes of initial configuration you are ready to start selling website hosting, email, DNS management, reseller accounts, trouble tickets and... * Webmin server configuration. ... * Apache 2 * MySQL 4. ... * Ability to create various This system includes, but is not limited to: * IPSConfig hosting administration and customer control panel with reseller capability and invoicing.
http://piknix.pikaia.co.nz/bittorrent/piknix_ispc_1_3.iso.torrent - 16Mb - Download - Screenshot